Home FAQs

* Q : Where are your office located?

* A : VTS main office in the centre of the Hanoi. 

* Q: What is your address, phone number and email?
* A :    Vietnam Transport Service

Address: 41 Luong Van Can str , Hoan Kiem, Hanoi , Vietnam
Phone/Fax: (+84) 2422434888
Hotline: Viber, Zalo, WhatsApp : (+84) 973904000

Email: info@vietnamtransportservice.com 

Website: www.vietnamtransportservice.com

* Q : When can I cancel my reservation and not get charged for it?
* A :  In general, more than 3 days prior to arrival. For more information, please visit term and condition
* Q : What credit cards do you take?
* A : We accept Visa and Master Card.
* Q : Can you organise trips to visit the Middle and the South of Vietnam?
* A : Yes, we organise trips for all of our Guests to visit our beautiful country, gorgeous locations such as Hue - Da Nang - Hoi An - My Son - Da Lat - Nha Trang - Mui Ne - Hochiminh - Can Tho - Phu Quoc... with the guarantee of great service and competitive prices. Do not hesitate to visit our tour information for great offer or drop us an email at info@vietnamtransportservice.com
* Q : Should we reserve our tours or transportation in advance ?
* A :  Yes, we recommend booking tours in advance, especially in the high season to secure the good places on board, train, hotel.
* Q : Can I have a room for freshing up before departing for the next trip ?
* A : Yes, we would be happy to lend you a room without any charge, please contact us for reservation.
* Q : How we recognize you upon arrival?
* A : The VTS respentative will await you at the pickup point (at airport/ train station, habor...) then bring you to your chosen hotel. Please look for the placard with your name upon arrival. For emergency cases, please do not to contact our hotline at (+84) 973904000 / (+84) 422434888

* Q : How we be collected upon each tour?
* A : We will re-confirm with you the pickup time and the pick-up point before each different tour. Our representative will come to your chosen pickup point to collect you.

* Q :  Can I store the luggage at your office when I am travelling?

* A : Yes, we do offers luggage storage service free of charge. Please contact us for reservation
* Q : How can I book my service with you?
* A : We would be delighted to recieve your booking via our email: info@vietnamtransportservice.com or http://vietnamtransportservice.com/
* Q : What is the payment method for the balance ?

* A : We require full payment before each tour reparture. Our representative will come to your hotel or you could visit our office for making payment. Balance can be settled by cash or credit card.
* Q : Can I do visa application or visa extention in you?

* A : Yes, we are able to arrange the visa for you. For further information, please email us at: info@vietnamtransportservice.com

Always at your service!

Thank you for your attention.

We are looking forward to seeing you.


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